1. When will my order dispatch?

All orders are dispatched within 7 to 9 working days of placing them, subject to stock availability. Most of the times we try to deliver within 4 working days.

2. What happens when a product is ordered, but the product is out of stock in shop.tripo.co website?

Most of the time you cannot place the order or make payment when it is out of stock. Our inventory updates daily for every hour. In most rare cases it takes around 7 - 10 days for the products to be back in stock.

3. How do I get in touch with tripo's merchandise support?

You can  raise a support ticket at https://support.tripo.co or WhatsApp us at the icon placed at the bottom right of the shop.tripo.co website.

4. How to get bulk order quotations for corporates or group travelers?

We accept bulk order starting from 20 numbers minimum. You can raise a ticket for bulk orders at https://support.tripo.co any time we usually respond 24-48 hrs during our working days. We request you to also attach call back number for faster quotes.

5. How long do I have to submit a claim for a replacement?
All requests regarding the product/orders have to be raised within 7 days of delivery with proper images of the product along with its packaging. Our Products are non refundable and is based on case to case basis for quality claims.

6.What does the different shipping status mean?

Pickup Scheduled- An order for which the Pickup Request has been generated and sent to the courier company is marked with the status 'Pickup Scheduled'

Pickup error-  The Pickup Error status is marked when the pickup has not yet been generated due to incorrect order details or some technical issue with the API.
Out for Pick Up- This status is updated when the courier company is out to pickup your parcel.

Pickup Exception-  The status Pickup exception is marked when the courier company attempted pickup and couldn't complete it due to some reason.

Pickup Rescheduled - The status Pickup rescheduled can be observed when the courier company was not available for pickup on a particular day. In such case, the pickup is automatically scheduled for the next day.

Order Picked Up - The order has been picked up from the factory.

In-transit - The tracking status 'in transit' means that your item is on its way to the destination hub.

Out for Delivery - Out for Delivery means that your package has left the nearest hub/center of the courier partner for the destination address(Delivery Address). This status can be seen on the day of delivery. Do expect your package the day when you see this status

Undelivered 1st/2nd/3rd Attempt - When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt.

Reasons for undelivered shipment

  • Customer not contactable
  • Incomplete address
  • COD amount not ready
  • Future delivery requested by the customer
  • Self-pickup requested by the customer
  • Customer refused delivery
  • Door/premises/office closed

Delivered - When the order is out for delivery and is delivered to your customer.

RTO (return To Origin) Initiated -  This refers to the non-deliverability of a package and it returns to the seller's address

RTO delivered - The order has been delivered to the seller’s address.

7. What happens when the shipment is lost in-transit?

When the shipment is lost in-transit, you can raise the ticket at support.tripo.co, we will ship a new order to you once we receive a confirmation from our courier partner.