- All Products placed are non refundable and non replaceable unless it is damaged and subject to review.
- We request customers to thoroughly check the size and color before placing the order.
- All the products are prepaid only we do not offer any credit, post payment. COD (cash on delivery) is not available due to COVID19 situation and only digital payments are accepted.
As tripo™ does not have any logistics company of its own and is reliable on 3PL's (3rd Party Logistics) for shipping there are a certain policies that we follow,
- All the disputes related to Damage, Fake delivery, etc. must be raised within 48 hrs of delivery/delivery attempt. Any such cases raised after 48 hrs will not be entertained.
- Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD (proof of delivery) copy. However, if the POD copy is clean, courier partners shall not accept any claim.
- tripo™ will not make any refunds or resend a product if any order is not delivered due to any reason and processed for RTO.
Change of Shipping Address
You can change your shipping address as long as the item has not been shipped. Since it is up to the courier company to honour this request, it is better to do it as soon as possible, after the package is in transit.
If an item has already been processed for shipping and you want to change the address you will be charged additional Rs. 100.
To update your shipping address:
- Create a support ticket at support.tripo.co and attach the following details
- Order ID of the order for which shipping address is to be changed with new address
- Confirmation for payment (Rs. 100 will be additional charges)
As said, it is upto the courier company to honour this request, the entire process might take around 7-10 days as the shipment is sent to the mother hub and then dispatched to the new address.